Privacy Policy

Introduction

This Privacy Policy serves as a foundational document for Koala Playground, articulating the company’s commitment to safeguarding the personal information of its visitors and online users.

The primary objective of this policy is to inform individuals about the comprehensive practices employed by Koala Playground concerning the collection, utilization, sharing, and protection of personal data.

A clear and transparent privacy policy is not merely a legal obligation; it is a critical instrument for fostering trust with users, particularly parents who are entrusting Koala Playground with their children’s safety and personal data.

For an indoor playground, where the well-being and privacy of children are paramount, a robust and reassuring purpose statement at the outset can significantly enhance brand perception and parental confidence in the company’s data stewardship practices.

This initial declaration sets a tone of accountability and care, influencing how the entire document, and by extension the brand, is perceived.

Koala Playground is dedicated to providing engaging and safe indoor playground experiences for families. This policy applies to all interactions with Koala Playground, whether through its physical facilities, website, or associated services.

Information We Collect

Koala Playground collects various categories of personal information to deliver its services, enhance user experiences, and ensure operational safety. The collection methods encompass direct interactions, automated technologies, and trusted third-party sources.

A detailed understanding of these data streams is crucial for accurate policy drafting and robust compliance, particularly when considering diverse legal frameworks such as the California Consumer Privacy Act (CCPA). The categorization of data points, especially under CCPA requirements, necessitates a thorough internal data mapping exercise.

This involves systematically identifying all data touchpoints, including those from physical operations and third-party software, to ensure a granular understanding of what is collected, thereby strengthening overall data governance.

Types of Personal Information Collected

Koala Playground collects personal information that identifies, relates to, describes, or could be linked or associated with a consumer or household. The categories of personal information collected include:

• Identifiers: This category encompasses data points directly used to identify individuals or their devices. Examples include names, postal addresses, email addresses, phone numbers, dates of birth, genders, usernames, and passwords provided during account creation or booking processes. Additionally, online identifiers such as IP addresses and unique personal identifiers (e.g., customer IDs) are collected, often automatically through website usage.  
• Commercial Information: Data related to transactions and purchasing behavior falls under this category. This includes records of products or services purchased, obtained, or considered, such as ticket purchases, party bookings, and merchandise sales. Payment details, including bank names, addresses, account numbers, sort codes, security codes, and card expiration dates, are also collected to process transactions.  
• Internet or Other Electronic Network Activity Information: This information is typically gathered through automated means, such as cookies and tracking technologies, to understand user behavior and improve website functionality. Examples include browsing history, search history, and information regarding a consumer’s interaction with the website, application, or advertisements. This also includes browser data, general location data, traffic data, and observed social media behavior or user patterns.  
• Biometric Information (Potential): In certain contexts within an entertainment facility, biometric data might be collected. This could include, for instance, facial recognition data used for identifying individuals in ride photographs or for secure access control, if such systems are implemented. Koala Playground will explicitly specify if and how this sensitive data is collected, as it requires an additional lawful basis and stricter protection measures.  
• Sensory Information: Given the nature of a physical indoor playground, sensory data is collected for safety, security, and operational purposes. This includes audio recordings of calls to service centers, CCTV footage for monitoring staff, property, and guest safety, and potentially bodycam footage. Photographs, used for passes to identify individual owners or for promotional purposes, are also collected. Furthermore, Automatic Number Plate Recognition (ANPR) details may be collected from vehicles entering the premises.  
• Professional or Employment Information (Limited): While less common for a direct consumer-facing playground, this information might be collected in specific scenarios, such as for B2B inquiries, school field trip arrangements, or corporate event bookings.  
• Education Information (Limited): Similar to employment information, this category might apply if Koala Playground offers specific educational programs or hosts school-related events.  
• Inferences Drawn from Other Personal Information: Koala Playground may derive inferences from the collected data to create profiles reflecting a person’s preferences, characteristics, predispositions, or behavior. This inferred data is used to personalize experiences or tailor marketing communications.  

Sources of Personal Information

The personal information collected by Koala Playground originates from various sources:

• Directly from Individuals: Information is obtained when individuals register an account, book a party, purchase tickets, sign up for newsletters, complete surveys, submit complaints, or interact directly with Koala Playground staff.  
• Through Technology: Data is automatically collected as individuals navigate the Koala Playground website or utilize its online services. This includes information gathered via cookies, flash cookies, web beacons, IP addresses, and browser data.  
• From Third Parties: Koala Playground may receive personal information from various third-party sources. This includes data provided by family members or legal guardians (e.g., when making bookings for others), promotional partners, payment providers, and third-party merchants. Crucially, the company utilizes integrated booking and Point-of-Sale (POS) software solutions, such as Aluvii and Party Center Software, which handle significant volumes of customer data related to bookings, payments, and waivers. Information may also be received from social media platforms and analytics providers. The reliance on such third-party software for core operations means Koala Playground’s data practices are inherently linked to those vendors’ practices. This necessitates robust due diligence and formal contractual agreements, such as Data Processing Agreements (DPAs), with these third parties. Such agreements ensure that these vendors also comply with relevant privacy regulations, especially concerning children’s data and consumer rights, reflecting a shared responsibility for data protection.  

Information Collected from Children (Under 13)

Koala Playground recognizes the critical need for heightened privacy protections concerning personal information collected from children under 13 years of age, as mandated by the Children’s Online Privacy Protection Act (COPPA).  

Koala Playground does not knowingly collect personal information online from children under 13 for marketing purposes without verifiable parental consent. If any features of the Koala Playground website or services are age-gated and not intended for use by children, this will be clearly stated, and technical measures will be implemented to prevent the collection of children’s data through those specific features.  

A significant aspect of COPPA is the “actual knowledge” clause. Even if Koala Playground does not explicitly

intend to target children online, if it has actual knowledge that children are using its website or services (e.g., through analytics data or user-generated content), COPPA regulations become applicable. This means a proactive approach to identifying and managing children’s online interactions is essential, rather than a reactive one.

Given that Koala Playground is an indoor playground, its primary customer base inherently includes children and their parents. It is highly probable that children, even indirectly, may interact with the website.

Therefore, Koala Playground must assume a potential for “actual knowledge” of children’s online presence. This necessitates a proactive design approach for the entire website, not just age-gated sections.

Koala Playground should implement safeguards, such as clear age verification prompts, robust verifiable parental consent mechanisms, or strict data minimization practices for all users, across its platform to ensure compliance from the outset, rather than solely reacting to a potential “actual knowledge” trigger.

Categories of Personal Information Collected

This table provides a comprehensive overview of the types of personal information collected by Koala Playground, categorized in accordance with privacy regulations, and offers specific examples relevant to the indoor playground environment. This structured presentation enhances clarity for users and demonstrates systematic data management.

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How We Use Your Information

Koala Playground utilizes the collected personal information for specific, legitimate purposes, adhering to principles of purpose limitation and transparency. Each use case is clearly defined to ensure that data processing aligns with user expectations and legal requirements.

Purposes for Collection and Use

• Providing Services and Fulfilling Bookings: Personal information is used to process user requests, manage accounts, facilitate party bookings, process ticket purchases, and provide seamless access to Koala Playground facilities and services.  
• Processing Payments: Data is essential for securely completing financial transactions and maintaining accurate financial records.  
• Ensuring Safety and Security: A critical purpose for data collection, particularly in a physical venue, is to monitor entry, ensure the health and safety of both guests and staff, protect company property, prevent fraud, and detect or investigate inappropriate or unlawful activities. This includes the use of CCTV footage and ANPR data. The explicit mention of “safety and security” as a purpose for collecting sensory data (e.g., CCTV, ANPR) is crucial for an indoor playground. This extends data privacy considerations beyond typical online interactions to the physical environment. However, this also carries the implication of needing to balance security requirements with individual privacy rights, which necessitates clear signage informing visitors about surveillance and strict internal policies governing data access, use, and limited retention for such data.  
• Improving User Experience and Services: Information is analyzed to understand how the Koala Playground website and services are utilized, to conduct analytics, develop new features, and to personalize the user experience.  
• Marketing and Communications: Personal data may be used to send newsletters, promotional offers, updates, and information about upcoming events, based on user preferences. This may include the delivery of tailored advertising. Individuals retain the ability to manage their preferences or opt out of receiving such communications.  
• Administering Contests, Promotions, and Surveys: Data is used to manage participation in various promotional activities, contests, and surveys.  
• Business Operations and Legal Compliance: Information is processed for internal administrative purposes, corporate strategy development, auditing, monitoring, ensuring business continuity, disaster recovery planning, enhancing security, preventing fraud, and complying with all applicable legal obligations.  
• Responding to Inquiries and Support: Personal data facilitates handling customer service requests, general queries, and complaints efficiently.  

Specific Uses for Children’s Data

Koala Playground adheres to strict principles when handling data pertaining to children under 13. The collection of personal information from children is limited to no more than what is reasonably necessary to facilitate their participation in an online activity. This “limited collection” principle for children’s data signifies that Koala Playground must actively review its data collection forms and processes to avoid over-collection. This goes beyond merely identifying  

what data is collected, extending to how much is collected and why it is necessary. This approach can lead to adopting a broader design principle of “data minimization” for all user interactions, not just those involving children, as a general best practice. By collecting less data overall, Koala Playground can reduce its data footprint, which consequently lowers security risks, simplifies data management, and streamlines compliance with various regulations, making the entire privacy program more efficient and robust.

Any data collected from children under 13, with verifiable parental consent, is used solely for the specific purpose for which consent was obtained (e.g., participation in a particular online game or account creation for a child-specific feature). Koala Playground does not knowingly use children’s data for targeted advertising or profiling for marketing purposes without explicit parental consent.  

How We Share Your Information

Koala Playground may share personal information under specific circumstances, always with an emphasis on transparency and adherence to purpose limitation principles. Strict measures are in place to ensure that any sharing of data is consistent with this policy and applicable legal requirements.

Sharing with Third-Party Service Providers

Koala Playground engages trusted third-party service providers to perform various functions on its behalf and to assist in operating the business efficiently. These providers are integral to delivering services and may include:

• Payment Processors: To securely handle payment transactions, including integrated payment solutions such as Party Center Pay.  
• Booking and Scheduling Software: To manage party bookings, ticket sales, and reservations, utilizing platforms like Aluvii and Party Center Software. The explicit naming of common indoor playground software like Aluvii and Party Center Software as third-party service providers goes beyond generic statements. This level of detail in the policy builds credibility and transparency with users, demonstrating a clear understanding of the company’s data ecosystem. Furthermore, this specificity implies, and indeed necessitates, that Koala Playground has conducted thorough due diligence on these particular vendors regarding their privacy practices, including reviewing their privacy policies, security measures, and entering into appropriate Data Processing Agreements (DPAs) to ensure they meet Koala Playground’s compliance obligations. This approach elevates privacy management from a policy-writing exercise to an active and ongoing vendor relationship management responsibility.  
• Customer Relationship Management (CRM) Systems: To manage customer interactions, communications, and support services, potentially involving platforms such as Salesforce or Experian.  
• Analytics Providers: To collect and analyze data on website usage, enabling Koala Playground to understand user behavior and continually improve its services.  
• Marketing and Advertising Partners: To facilitate the delivery of promotional communications, newsletters, and targeted advertisements, including through social media platforms.  
• IT Systems and Support: For essential services such as hosting, data storage, cybersecurity measures, and general technical support.  
• Professional Advisors: Including legal and accounting firms, who provide specialized services to Koala Playground.  

Koala Playground shares only the information necessary for these third parties to perform their designated services and contractually requires them to protect personal information consistent with this policy and all applicable laws.  

Sharing within Our Business Group (if applicable)

Should Koala Playground operate as part of a larger corporate group, personal data may be shared internally among group entities. This sharing is conducted for legitimate internal administrative purposes, corporate strategy development, auditing, and monitoring activities.  

Legal and Business Transfers

Personal information may be disclosed in connection with the sale, merger, acquisition, or reorganization of all or a portion of Koala Playground’s business assets. In such instances, personal information held by Koala Playground would be among the transferred assets.  

Additionally, Koala Playground may disclose information when legally required by law, court order, or governmental regulation. Disclosure may also occur if Koala Playground believes in good faith that such disclosure is necessary to protect its rights, property, or safety, or to protect the rights, property, or safety of its users or the general public.  

Disclosure of Children’s Information

Koala Playground adheres to stringent regulations regarding the sharing of children’s personal information, particularly under the Children’s Online Privacy Protection Act (COPPA) and the California Consumer Privacy Act (CCPA/CPRA). Koala Playground does not sell or share personal information of children under 16 years old if it has actual knowledge of their age, unless explicit affirmative authorization (“opt-in”) is obtained. For children between 13 and 16 years old, the child themselves can provide this opt-in consent. For children under 13, verifiable consent must be obtained from their parent or legal guardian.  

The distinction between “selling” and “sharing” under CCPA/CPRA is critical, especially concerning children’s data. The term “sharing” under CCPA/CPRA is broadly defined and can encompass activities such as providing data to third-party advertising or analytics partners for cross-context behavioral advertising, even if no direct monetary exchange occurs.

This means Koala Playground must meticulously audit all its data flows, particularly those involving marketing, analytics, and any third-party integrations, to determine if they constitute “sharing” under CCPA/CPRA. If such activities are identified, the required “Do Not Sell or Share My Personal Information” mechanism must explicitly cover these data flows.

This is particularly crucial for children’s data, where the default position should be no sale or sharing unless explicit, verifiable opt-in consent is obtained from the parent or eligible minor. This highlights the necessity for a nuanced understanding of legal definitions and their practical application to all business operations.  

Any sharing of children’s data, even with service providers, will be strictly limited to the purposes for which parental consent was obtained and will rigorously adhere to all COPPA requirements.  

Your Rights and Choices

Koala Playground is committed to empowering individuals with control over their personal information. This section clearly outlines the rights available to users, with specific attention to the enhanced privacy rights granted to California residents and the protections afforded to parents under COPPA.

General User Rights

All users of Koala Playground’s services have fundamental rights regarding their personal data:

• Right to Access: Individuals have the right to request access to the personal information Koala Playground holds about them.  
• Right to Correction/Rectification: Individuals may request that any inaccuracies in their personal information be corrected or updated.  
• Right to Deletion (Right to be Forgotten): Individuals have the right to request the deletion of their personal information, subject to certain legal exceptions.  
• Right to Opt-out of Marketing Communications: Individuals can manage their preferences or opt-out of receiving marketing communications, such as newsletters and promotional offers, at any time.  

California Privacy Rights (CCPA/CPRA)

If an individual is a California resident, they are afforded specific and robust rights concerning their personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights are designed to provide greater control and transparency over personal data.

• Right to Know: California residents have the right to request that Koala Playground disclose to them the categories and specific pieces of personal information collected, used, shared, or sold about them in the preceding 12 months. This includes information about the categories of sources from which the data was collected, the business or commercial purpose for collecting, selling, or sharing it, and the categories of third parties with whom it was shared or sold.  
• Right to Delete: California residents have the right to request the deletion of personal information collected from them, with certain exceptions as permitted by law.  
• Right to Opt-Out of Sale/Sharing: California residents have the right to direct Koala Playground not to sell or share their personal information.
  • “Do Not Sell or Share My Personal Information” Link: A clear and conspicuous link will be provided on Koala Playground’s website homepage and within this Privacy Policy. This link will direct users to a dedicated webpage where they can easily exercise their right to opt-out of the sale or sharing of their personal information.  
  • Minors: Koala Playground does not sell or share the personal information of consumers under 16 years of age if it has actual knowledge of their age, unless affirmative authorization (“opt-in”) is received. For consumers between 13 and 16 years old, the consumer themselves can provide this opt-in. For children under 13, verifiable consent must be obtained from their parent or legal guardian.  
• Right to Non-Discrimination: Koala Playground will not discriminate against any individual for exercising their CCPA/CPRA rights. This means that exercising these rights will not result in denied goods or services, different prices or rates, or a different level or quality of goods or services.  

How to Exercise Your California Rights

To exercise any of the California privacy rights described above, individuals or their authorized agents may submit a verifiable request through designated channels, such as a web form, email address, or a toll-free telephone number. Requests must provide sufficient information to allow Koala Playground to reasonably verify the identity of the individual making the request or their authority to act on behalf of another. Koala Playground cannot respond to a request or provide personal information if it cannot verify the requestor’s identity or authority and confirm that the personal information relates to the requestor.  

Children’s Privacy (COPPA Compliance)

Koala Playground recognizes and prioritizes the privacy of children, particularly those under 13 years of age. The Children’s Online Privacy Protection Act (COPPA) is a cornerstone of this commitment, placing parents in control over what information websites and online services can collect from their children.  

Our Commitment to Children’s Privacy

Koala Playground’s practices are designed to comply with COPPA requirements, which include:

• Verifiable Parental Consent: Before collecting any personal information online from a child under 13, Koala Playground is required to provide direct notice to parents and obtain verifiable parental consent, with limited exceptions. The method used to obtain consent must be “reasonably designed” to ensure the person giving consent is indeed the child’s parent. Koala Playground will utilize approved methods for obtaining verifiable parental consent, such as those that ensure the consent is actually being granted by the parent.  
• Direct Notice to Parents: Prior to collecting personal identifiable information from a child under 13, Koala Playground will provide direct notice to parents. This notice will inform parents of the company’s practices related to the collection, use, or disclosure of their child’s personal information, and will include specific details as required by COPPA.  
• Parental Rights and Control: Parents have significant rights concerning their children’s data. Koala Playground will provide parents with the ability to:
  • Review the personal information collected from their child.  
  • Request the deletion of their child’s personal information.  
  • Prevent further use or online collection of their child’s personal information.  
  • Choose to consent to Koala Playground’s collection and internal use of a child’s information, but prohibit the disclosure of that information to third parties, unless such disclosure is integral to the site or service.  
• Data Minimization: Koala Playground will limit the collection of personal information from children to no more than is reasonably necessary for the child to participate in an online activity. This principle ensures that unnecessary data is not collected, aligning with best practices for privacy.  
• Confidentiality, Security, and Integrity: Koala Playground is committed to maintaining the confidentiality, security, and integrity of any personal information collected online from children. This includes taking reasonable steps to release such information only to parties capable of maintaining its confidentiality and security.  
• Data Retention: Personal information collected online from a child will be retained only for as long as necessary to fulfill the purpose for which it was collected and will be deleted using reasonable measures to protect against unauthorized access or use.  

Compliance Measures

To ensure comprehensive COPPA compliance, Koala Playground will:

• Clearly describe what personal information is collected from children in its privacy policy.  
• Clearly describe parent rights to control their children’s personal information and explain how these rights can be exercised.  
• Provide contact information for inquiries from parents.  
• Prominently display a clear and labeled link to this privacy policy in every area of the site or service where personal information is collected from children. If Koala Playground operates an app, the privacy policy will be displayed on the app’s home page. If the website is aimed at a general audience but has a separate area for children, the home page, landing page, or screen of the children’s area will also include a prominently labeled link to the notice of information practices for children’s data collection.  

Data Protection Measures

Koala Playground implements robust technical, administrative, and physical security measures to protect user data from unauthorized access, disclosure, use, and modification. The commitment to data security is paramount for building and maintaining user trust, especially given the sensitive nature of information handled by an indoor playground, including children’s data and payment details.

Security Safeguards

The data protection strategy at Koala Playground incorporates several key elements:

• Encryption: Personal data is encrypted both during storage and transmission. This process transforms text characters into unreadable formats, making it significantly harder for unauthorized users to decipher information even if they manage to gain access to systems. For instance, sensitive data should be encrypted before being sent via email as an attachment, and all computer disks, including those on laptops or other devices, should be encrypted.  
• Firewalls and Secure Servers: Network security is maintained through the use of firewalls and secure servers, which act as barriers against unauthorized external access.  
• Access Controls and Authentication: Strict access controls are implemented to ensure that only authorized personnel can access personal data. This involves requiring strong, unique passwords and individual accounts for legitimate users, preventing shared login credentials that could compromise accountability and security. Authorization processes determine what specific actions a user is permitted to perform after their identity has been authenticated.  
• Regular Data Backups: To safeguard against data loss due to breaches, system failures, or natural disasters, regular data backups are performed and stored in secure locations. Cloud storage solutions are utilized for their redundancy across multiple data centers and automated backup processes, reducing the risk of losing critical information.  
• Physical Security: Measures are in place to protect physical machines and storage devices. This includes ensuring laptops are never left unattended and that computers processing sensitive data and storage devices are kept in restricted, locked areas. All unnecessary computers and storage devices are removed from public view in areas accessible to the general public.  
• Data Monitoring and Reporting: Koala Playground continuously monitors how data moves and is accessed across its network. This practice helps test the effectiveness of data protection rules and identifies suspicious activity or potential threats for quick review. Read-only copies of network activity logs are maintained to prevent alteration of records, and regular reports are sent to the IT security team to facilitate early action against breaches.  
• Official Data Protection Policy and Staff Training: A formal data protection policy clearly defines how Koala Playground manages, protects, and recovers data across the organization. This policy includes guidelines for file and folder permissions, steps to secure devices and networks, procedures for data backup and recovery, rules for handling sensitive information, and corrective actions in case of security incidents. Employee training on data security best practices is a continuous effort, educating staff on cybersecurity basics, secure document sharing, strong password management, and recognizing suspicious links and emails to prevent phishing attacks and malware infections. This staff education strengthens the first line of defense against threats.  

Breach Notification Procedures

In the event of a data security incident or breach, Koala Playground has established procedures for monitoring security breaches and will promptly notify affected users in accordance with applicable legal requirements.

Cookies and Tracking Technologies

Koala Playground’s website and online services utilize cookies and other tracking technologies to enhance user experience, analyze website usage, and support marketing efforts. This section explains what these technologies are and how users can manage their preferences.

What are Cookies and Tracking Technologies?

Cookies are small text files stored on a user’s device by their web browser when they visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site’s owners. Other tracking technologies, such as web beacons or pixels, serve similar purposes by collecting data about user interactions with a website or email.  

How We Use Them

Koala Playground uses cookies and tracking technologies for various purposes, including:

• Essential Functionality: To enable core website features, such as maintaining user sessions (e.g., keeping you logged in) and remembering items in a shopping cart.
• Performance and Analytics: To collect information about how visitors use the website, which pages they visit most often, and if they encounter error messages. This helps Koala Playground understand and improve website performance and user experience.  
• Personalization: To remember user preferences and settings, providing a more personalized experience on the website.
• Advertising and Marketing: To deliver relevant advertisements and marketing communications based on user interests and browsing behavior. This may involve working with third-party advertising networks.  

Your Choices Regarding Cookies

Users have control over their cookie preferences. Koala Playground will provide clear information on how to manage cookie settings. This includes how to accept or reject different types of cookies and how to manage cookie preferences through browser settings. Users should be informed if recognizing a universal opt-out signal is relevant where Koala Playground operates its business.  

Please note that if individuals choose to disable certain cookies, some parts of the Koala Playground website or services may not function properly or may not be able to take into account their interests and preferences.  

Data Retention

Koala Playground retains personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This principle ensures that data is not held indefinitely and aligns with legal requirements for data minimization and storage limitation.  

Retention Principles

• Purpose-Driven Retention: The duration for which personal data is retained is determined by the specific purpose for which it was collected. For example, booking information is retained for a period necessary to manage the booking, process payments, and handle any related inquiries or disputes.
• Legal and Regulatory Obligations: Certain types of data may be retained for longer periods to comply with legal, accounting, tax, or regulatory requirements.  
• Legitimate Business Needs: Data may be retained for ongoing legitimate business needs, such as improving services, resolving disputes, enforcing agreements, or maintaining accurate business records.
• Deletion or Anonymization: Once personal information is no longer necessary for the stated purposes, it will be securely deleted or anonymized. Anonymization ensures that the data can no longer be linked to an identifiable individual.
• Secure Storage for Archives: If deletion is not immediately possible (e.g., due to data being in backup archives), the information will be securely stored and isolated from any further processing until deletion becomes feasible.  

Koala Playground regularly reviews its data retention periods to ensure compliance with applicable laws and best practices, ensuring that personal information is not held for longer than is truly necessary.

Changes to This Privacy Policy

Koala Playground reserves the right to update or modify this Privacy Policy at any time to reflect changes in its data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised policy on this page, along with an updated “Effective Date”.  

Koala Playground is committed to transparently communicating any significant changes to its privacy policy to its consumers. Users are encouraged to review this Privacy Policy periodically to stay informed about how Koala Playground is protecting their information.  

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or Koala Playground’s data practices, please contact us using the following details:

Koala Playground

Cellphone/Whatsapp: 0086-18229857866

E-mail: info@koalaplayground.com

Address: No. 8 Jiangbin Road, Yangwan Industrial Zone, Qiaoxia Town, Yongjia County, Wenzhou City, Zhejiang Province, China

Koala Playground is committed to addressing all inquiries and requests in a timely and transparent manner.